Crystal is an independent built and cultural resource consultant based along the North Shore. She is the former Executive Director of Willowbank, which is also her alma mater, though she also attended Carleton University for Humanities and Huron University College for Theological Studies. Crystal started her career in heritage conservation in Ottawa on the adaptive reuse of the Horticulture Building. In addition to her work with the Board of Thinking Rock, Crystal sits on the Advisory Council of Willowbank.